Sample Paper
TERM-1 EXAMINATION (2023-24)
CLASS: XII
SUBJECT: BUSINESS
STUDIES
TIME: 03 HOURS M.M. :80
General
Instructions:
·
Answers to
questions carrying 1 mark may be from one word to one sentence.
·
Answers to
questions carrying 3 marks may be from 50-75 words.
·
Answers to
questions carrying 4-5 marks may be about 150 words.
·
Answers to
questions carrying 6 marks may be about 200 words.
·
Marks of the
questions are cited against them.
·
Read the question
paper very carefully before attempting questions.
|
Q.
No. |
Multiple
Choice Questions |
Marks allocated |
|
1. |
“What
distinguishes a successful manager from a less successful one is the ability
to put the principles into practice.” Which aspect of the nature of management
is highlighted in the above statement? (a) Management as a science (b) Management as an art (c) Management as a profession (d) Management is an intangible
force. |
(1) |
|
2. |
“Changes
or events cannot be eliminated but they can be anticipated and managerial
responses to them can be developed.” is suggested by the following importance
of planning: (a) Planning facilitates decision
making (b) Planning promotes innovative
ideas (c) Planning provides direction (d) Planning reduces the risks of uncertainty. |
(1) |
|
3. |
“The
nature of the relationship of our country with foreign countries”, is a major
element of which of the following components of the Business Environment? (a) Social Environment (b) Legal Environment (c) Political Environment (d) Economic Environment |
(1) |
|
4. |
Taylor
believed that there was only one best method to maximize efficiency. This
method can be developed through study and analysis. Identify the principle of
Scientific management being discussed above: (a) Harmony not discord (b) Science not rule of thumb (c) Development of each and every
person to his or her greatest efficiency and prosperity (d) Cooperation not individualism |
(1) |
|
5. |
Name
the concept that refers to the number of subordinates that can be effectively
managed by a superior and determines the number of levels of management in
the organization. (a) Organization structure (b) Span of management (c) Hierarchy of authority (d) Delegation of Authority |
(1) |
|
6. |
Tarang
Enterprises Limited is planning to increase its sales by 30% in the next
quarter. Identify the feature of management being highlighted in the given
statement. (a) Management is all pervasive (b) Management is a goal oriented
process (c) Management is a continuous
process (d) All of the above |
(1) |
|
7. |
Principles
of management emphasize on logical and rational decision making rather than
on the basis of bias and prejudice. The given statement highlights that the
knowledge of principles of management leads to (a) Providing managers with useful
insight into reality (b) Scientific decisions (c) Meeting changing environmental
requirements (d) All of the above |
(1) |
|
8. |
Which
principle of general management advocates that, “Employee turnover should be
minimized to maintain organizational efficiency.”? (a) Stability of personnel (b) Remuneration of employees (c) Equity (d) Esprit De Corps |
(1) |
|
9. |
A
business has to offer wider choice in purchasing enhanced quality of goods
and services in order to maintain an edge over its competitors. The
implementation of the new economic policy with Liberalization, Privatization
and Globalization has posed various challenges for the corporate sector. One
of the important challenges is explained in the above lines. Identify it. (a) Increasing competition (b) More demanding customers (c) Necessity for change (d) Market orientation |
(1) |
|
10. |
Planning
requires logical and systematic thinking rather than guess work or wishful
thinking. Identify the related feature of planning. (a) Planning is futuristic (b) Planning is a mental exercise (c) Planning establishes standards
for controlling (d) Planning focuses on achieving
objectives |
(1) |
|
11. |
It
refers to the number of subordinates that can be effectively managed by a
superior, (a) Organizational structure (b) Informal organization (c) Span of management (d) None of the above |
(1) |
|
12. |
Identify
the type of organizational structure which makes training of employees
easier, as the focus is only on a limited range of skills. (a) Network structure (b) Divisional structure (c) Functional structure (d) Matrix structure |
(1) |
|
13. |
Which
of the following is not an external source of recruitment (a) Campus recruitment (b) Promotion (c) Casual callers (d) Direct recruitment |
(1) |
|
14. |
This
analysis would enable an assessment of the number and types of human
resources necessary for the performance of various jobs and accomplishment of
organizational objectives. (a) Breakeven analysis (b) Workload analysis (c) Workforce analysis (d) All of the above |
(1) |
|
15. |
__
is the deliberate action of an organization for promoting goodwill between
itself and the society. (a) Marketing mix (b) Advertising (c) Public relations (d) Selling |
(1) |
|
16. |
Identify the
style of leadership in which the superior uses file forces from within the
groups in order to establish control. (a)
Autocratic
leadership (b)
Democratic
leadership (c)
Laissez-faire
leadership (d)
Authoritarian
leadership |
(1) |
|
17. |
In which
year did Consumer Protection Act come into existence? (a)
1986 (b)
1999 (c)
1991 (d)
1976 |
(1) |
|
18. |
__ is one
of the redressal agencies for redressing consumer grievances. (a)
COPRA (b)
State
Commission (c)
Consumer Organization (d)
None of
these |
(1) |
|
19. |
On the
successful completion of two years in a company, Harsh received a letter
confirming his job as a permanent employee. Identify the need of Harsh being
fulfilled as per Maslow’s Need Hierarchy Theory. (a)
Esteem
Needs (b)
Security
Needs (c)
Social
Needs (d)
Self-Actualization
Needs |
(1) |
|
20. |
It is a good
source of filling the vacancies with employees from over staffed departments. (a)
Transfer (b)
Promotion (c)
Placement
agencies (d)
Employment
Exchange |
(1) |
|
|
Short Answer Type Questions |
|
|
21. |
Distinguish
between functional structure and divisional structure. |
(3) |
|
22. |
Enlist
the advantages of packaging of consumer products. |
(3) |
|
23. |
Explain the steps
involved in the process of Planning. |
(3) |
|
24. |
Leadership
as an element of Directing? Enumerate any two styles of Leadership. Or Discuss
Maslow’s need Hierarchy theory of motivation. |
(3) |
|
|
Long Answer Type Questions |
|
|
25. |
Taylor’s
principles of scientific management and Fayol’s principles of management are
mutually complementary.” Do you agree with this view? Give any four reasons
in support of your answer. Or Explain
Functional Foremanship with a suitable example. |
(4) |
|
26. |
‘Sehaj
bought Teak wood furniture for his drawing room from “Akshay Decors” of Kirti
Nagar, Delhi for Rs. 4 lakhs. At the time of purchase the firm assured Sehaj
about the best quality of the said furniture and gave2 years warranty
starting that if anything goes wrong, the firm shall replace it with a new
one or refund the purchase amount. But the dining table and chairs started
developing cracks at various places and the polish’ became very dull within
30 days of purchase. Sehaj reported the matters to the firm and requested a
number of times to replace the furniture. The firm neither paid attention to
these requests nor replaced the furniture. (a)
Identity
the consumer rights which have been violated by the furniture manufacturer. (b)
Where can
Sehaj lodge complaint for this? (c)
Mention
the values which have been violated by the firm. Or Reena
purchased one litre of pure desi ghee from a shopkeeper. After using it, she
had doubts that it was adulterated. She sent it for a laboratory test which
confirmed that the ghee was adulterated. State any six reliefs available to
Reena if she complains and the consumer court is satisfied about the
genuineness of the complaint. |
(4) |
|
27. |
Sanchit, after completing his
entrepreneurship course from Sweden returned to India and start a coffee shop
“Aroma Coffee Can’s in a famous mall in New Delhi. The speciality of the
coffee ship was the special aroma of coffee and a wide variety of flavours to
choose from. Somehow, the business was neither profitable nor popular.
Sanchit was keen to find out the reason. He appointed Sandhya, an MBA from a
reputed college, as a Manager to find out the causes for the same. Sandhya
took feedback from the clients and found out that though they loved the
special unique aroma of coffee but were not happy with the long waiting time
being taken to process the order. She analysed & found out that there
were many unnecessary in obstructions between which could be eliminated. She
fixed a standard time for processing the order. She also realised that there
were some flavours whose demand wasnot enough. So, she also decided to stop
the sale of such flavours. As a result within a short period Sandhya was able
to attract the customers. Identify
& explain any two techniques of scientific management used by Sandhya to
solve the problem.
|
(4) |
|
28. |
On 8th
November, 2016 the Government of India announced the demonetisation making
all Rs.500 and Rs. 1,000 banknotes of the Mahatma Gandhi Series invalid past midnight.
The government claimed that the action would curtail the use of illicit and
counterfeit cash to fund illegal activity and terrorism. The BSE SENSEX and
NIFTY 50 stock indices fell over 6% on the day after the announcement. The
decision was heavily criticised by members of the opposition parties, leading
to debates in both houses of parliament and triggering organised protests
against the government in several places across India. People seeking to
exchange their bank notes had to stand in lengthy queues, and several deaths
were linked to the inconveniences caused due to the rush to exchange cash.
After demonetisation the demand for point of sales (POS) or card swipe
machines has increased. E-payment options like Paytm has also seen a rise. In
context of the above case: Identify & explain the various dimensions of
business environment which relate to the above mentioned case. List any
through two values that the government seeks to promote through
demonetisation. |
(4) |
|
29. |
Ramdas,
aged 49 is working in an aviation company. He is the senior most employee in
his division. He is even senior to the division manager, Kanaputti. Ramdas is
considered one of the most committed, capable and hard-working employees. As
a result of his abilities and seniority, he generally received the work
assignments of his choice. Although there was no formal designation of
various “special” projects assigned to Ramada‘s, he handled them as a matter
of routine. A problem developed when an able and intelligent person
Nagarjuna, aged 33, was appointed by Kanaputti. Nagarjun‘s previous three
years‘ experience in the closely related work, made it possible for him to
catch on to the routine work of his new job more rapidly than was customary
for a new employee. On several occasions, Kanaputti noticed the tension
developing between the two employees. However, he didn‘t want to get involved
in their personal issues as long as the work was completed effectively and
efficiently by them. One day, the tension between them reached the boiling
point and Rumbas complained to Kanaputti stating that his duties were being
largely taken over by Nagarjun. Kanaputti issued the order stating the clear
allocation of the jobs and related duties between the two. He further clarified
the working relationship between them by specifying who was to report to
whom. This helped in reducing the workload, enhancing productivity and
removing ambiguity. 1.
Identify and state the step of organizing process which has not been carried
out properly and contributed to this problem. 2. State the two steps of the organizing
process which have been taken by Kanaputti to respond to the complaint of
Ramdas. 3. Also
state two points of importance of organizing as reflected in the above case Or Explain
the Importance of Management. |
(4) |
|
30. |
Jaideep
recently joined as the Managing Director of Tivori Ltd., an apparel designing
company. He observed that the company had a number of experienced fashion
designers on its payroll. They regularly offered useful suggestions which
were neither appreciated nor rewarded by the company. Instead, the company
outsourced its services to some renowned fashion designers and paid them a
good compensation for their services. Because of this, the employees felt
disheartened and stopped giving useful suggestions. 1.
Identify the communication barrier discussed above. 2. State
the category of this communication barrier. 3. Explain
any other communication barriers of the same category. Or Explain
the barriers of effective communication. |
(4) |
|
|
Long Answer Type Questions |
|
|
31. |
Nutan
Tiffin Box service was started in Mumbai by the Mumbai Dabbawalas. The
Dabbawalas who are the soul of entire Mumbai aim to provide prompt and
efficient services by providing tasty home made tiffin to all office goers at
the right time and place. Theservice is uninterrupted even on the days of bad
weather, political unrest and social disturbances. Recently, they have
started online booking system through their website ‗mydabbawala.com‘. Owing
to their tremendous popularity amongst the happy and satisfied customers and
members, the Dabbawalas were invited as guest lecturer by top business
schools. The Dabbawalas operate in a group of 25-30 people along with a group
leader. Each group teams up with other groups in order to deliver the tiffins
on time. They are not transferred on 16 frequent basis as they have to
remember the addresses of their customers. They follow certain rules while
doing trade—no alcohol during working hours; no leaves without permission;
wearing white caps and carrying ID cards during business hours. Recently, on
the suggestion of a few self-motivated fellow men, the dabbawalas thought out
and executed a plan of providing food left in tiffins by customers to slum
children. They have instructed their customers to place red sticker if food
is left in the tiffin, to be fed to poor children later. State any
one principle of management given by Fayol & one characteristic of
management mentioned in the above case. Give any
two values which the Dabbawalas want to communicated to society. |
(6) |
|
32. |
In an
interview with a leading news channel, Mr. Rakesh Kwatra, CEO of ‘Get My Job”
has suggested that the Companies which want more and more people to apply for
jobs in their organisation should make the process of applying for jobs
easier and candidate friendly. It is for this reason, he said, that most
progressive companies today have a short application process. He also said
that the application form filled by the candidate is very important as it is
the information supplied in the application forms, which helps the manager in
eliminating unqualified or unfit job seekers. The company can create a
mechanism that attempts to measure certain characteristics of individuals
like aptitude, manual dexterity, and intelligence to personality. The
candidate may then be called for an in-depth conversation to evaluate their
suitability for the job. (a)
Name the
process and steps in the process of identifying and choosing the best person
out of a number of prospective candidates for a job discussed above. (b)
Also explain the next three steps in the
process which can be subsequently performed by the company. |
(6) |
|
33. |
ITC
started its business with Jobaico industry, later on its entered in hotel
industry, consumer goods industry, stationery, etc. ITC assured quality to
customer and kept company‘s name as its identity. This helps the customers in
product identification and hence ensure quality it also built up their
confidence and help in increasing their level of satisfaction. (i)
Name the
element of marketing mix referred in above para. (ii)
Name the
other element of marketing mix. (iii)
Name the
concept which assure quality and help in identification of product. Or Explain
the functions of Marketing . |
(6) |
|
34. |
Two years
ago, Madhu completed her degree in food technology. She worked for sometime
in a company that manufactured chutneys, pickles and murabbas. She was not
happy in the company and decided to have her own organic food processing unit
for the same. She set the objectives and the targets and formulated an action
plan to achieve the same. One of her objectives was to earn 10% profit on the
amount invested in the first year. It was decided that raw materials like
fruits, vegetables, spices, etc. will be purchased on three months credit
from farmers cultivating only organic crops. She also decided to follow the
steps required for marketing of the products through her own outlets. She
appointed Mohan as the Production Manager who decided the exact manner in
which the production activities were to be carried out. Mohan also prepared a
statement showing the number of workers that will be required in the factory
throughout the year. Madhu informed Mohan about her area wise sales target
for different products for the forthcoming quarter. While working on the
production table, a penalty of? 100 per day for not wearing caps, gloves and
apron was announced. Quoting
lines from the above paragraph identify and explain the different types of
plans discussed.
Or Explain
the Process of Planning. |
(6) |
*** all the best ***
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